White Label Support = More Time For What Matters
Hire myDropWizard as your support department. Spend more time creating awesome things.
Focus on your next deadline, and we'll take care of your previous clients!
As a Drupal shop, agency or freelancer you're focused on delivering the next site or major feature by the deadline.
When a previous client has a problem, needs support or there's an important security update to apply, it can really interrupt your flow.
Let us act as your support department and take care of your previous clients on your behalf!
Relationships
You want them to ask you when they need a new website or feature built. If they haven't heard from you since you delivered the project (months ago) they'll be more likely to go elsewhere when they need something new. And it's easier and cheaper to get a new project from an old client, than chasing new clients!
Revenue
Worried you might not close the next big project in time to make payroll or cover expenses? Support and maintenance plans can help fill the gap.
Security
We all know that websites require constant care and attention. By NOT providing it, you're ensuring that your clients WILL have problems with security or bugs down the road.
How it works?
We act as your support and maintenance department.
We can setup an e-mail address like support@YourDomain.com or special user in your ticket system (if your customers are used to interacting with you in this way) that goes to us.
Scope
When a request comes in, we'll determine if it's in scope for the support plan the customer has and the services we provide on that plan. If so, we take care of it and let the client know!
Forward
If they're asking for something out of scope, like new functionality they want added to their site, we'll forward that to you so that you can start a new (mini-)project with the client to implement that functionality!
Workflow
If you have a particular development or deployment workflow, we're happy to follow it, so that our work doesn't conflict with the project work that your team is doing for the same client.
For more detailed information about how we do what we do, see the main "How it works?" section which is written for our direct customers, but all that information applies to how we'd work with your clients as well!
Contact us about providing white-label Support and Maintenance to your cilents!
FAQ
How much does it cost?
We bill you the same rates for our support plans as we do for our direct customers, and then you can bill your customer whatever you think is fair.
This means you could add a markup to account for establishing and maintaining the relationship with the client, or bundle additional services (like "continuous development") on top of our support and maintenance plans, and present it to the client as a single package.
Or, since we're saving you money by doing tasks that would otherwise need to be done by your developers (at a much higher cost) you could split the cost of the plan with your client. This is as much a service for you as it is for them. :-)
It's up to you!
How do I know you won't steal my clients?
We do only support and maintenance - we don't build new sites or implement new features.
We'll happily sign a non-compete agreement with you that specifically says we won't do project work for your client, and instead funnel anything that comes up back to you.
